Business Process Outsourcing call center software Sales Schedule adherence 
Call Center Pros
DECEMBER 17, 2018
The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Because of this surge in sales, companies always stay on their heels to deliver the best experience to all their customers despite the huge rush.
Babelforce
NOVEMBER 30, 2022
Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.
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