Remove Business Process Outsourcing Remove Calibration Remove Customer Experience Remove Enterprise
article thumbnail

Sunshine Financial ServiceCommitted to Excellence

COPC

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Establish structured analysis and improvement processes based on customer feedback. Calibrate QAs using a quantified approach.

article thumbnail

Choosing Top call center outsourcing vendors for small businesses

Vcaretec

We can help you improve the customer experience as well as the reputation of your business. Additionally, none of the existing businesses has the requisite personnel, equipment, or abilities to accomplish that. This is why it is crucial to seek assistance from a BPO contact center or BPO consultancy business.