Upstream Works

NOVEMBER 24, 2021

Not only must agents manage multichannel communication with individual customers in real time, but they’re often managing multiple customers concurrently. With a unified desktop, agents will be able to seamlessly manage multiple channels. Provide a Unified Desktop. Provide Timely Customer Feedback.

Brand ambassadors 78

Brand ambassadors Contact Center Call Center Multichannel 78

UJET

JANUARY 9, 2020

How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. If a support team uses separate tools, it requires extensive management. Agents are Brand Ambassadors.

Multichannel 72

Multichannel Customer Experience Brand ambassadors CRM 72

UJET

JANUARY 9, 2020

How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. If a support team uses separate tools, it requires extensive management. Agents are Brand Ambassadors.

Multichannel 63

Multichannel Customer Experience Brand ambassadors CRM 63

VocalCom

JUNE 22, 2020

Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

Contact Center

Netomi

APRIL 7, 2022

As ”champions of customer service,” and one of the most well-known and established help desk platforms, Zendesk helps companies manage the entire experience for their customers and improve customer relationships – bringing all marketing and support functions together into one platform. What is Zendesk? HubSpot Service Hub’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? Multichannel and Omnichannel Software. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. PR Software.

CRM 49

CRM Marketing Multichannel Self service 49

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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