TeleDirect

DECEMBER 14, 2023

The answer to “ What is call center technology ?” Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). Net performance and customer effort scores measure your customer’s brand loyalty and satisfaction.

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Call Center Technology Interactive Voice Response Scripts 62

aircall

MARCH 12, 2021

If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. Below are some of the most common (and important) call tracking metrics that you can learn from to improve call center performance. First call resolution.

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Call Center Metrics First call resolution call center software 62

aircall

SEPTEMBER 22, 2021

The higher the score, the more your customers will act as your brand ambassadors to their circles of influence—generating a positive sales cycle. . If handling all the data sounds time-consuming, you can use a cloud-based call center software to help your agents categorize, follow up, and easily act on customer feedback.

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Feedback Journey mapping Brand ambassadors call center software 62