TeleDirect
DECEMBER 14, 2023
They’re impressed that we remember them, contact them for feedback and that our communications are heartfelt across multiple channels. This integration ensures consistent communication along every customer’s touch point , engaging and providing them with the level of service that makes them brand ambassadors.
Win the Customer
SEPTEMBER 15, 2020
First, make sure that your call scripts are up-to-date, and that your self-service technologies (i.e. Be Open To Feedback. In fact, your most loyal customers will appreciate it, if you allow them to give your company their opinion and feedback. And, you can send customers short surveys, and get plenty of feedback that way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 8, 2018
Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Stay away from scripts. There’s more to look forward to.
Win the Customer
SEPTEMBER 15, 2020
First, make sure that your call scripts are up-to-date, and that your self-service technologies (i.e. Be Open To Feedback Calls for improvement doesn’t just come from your team – they also come from the customers themselves. IVR or AI driven chat bots) are working and easy to use at launch, to better serve your customers.
VocalCom
JULY 3, 2017
Use customer feedback as training material. Customer feedback helps your brand decide which improvements need to be made and how agents may be trained to handle situations. Agents may take turns playing different roles so that everyone can offer their feedback on how improvements may be made. Give agents clear objectives.
TeleDirect
JANUARY 12, 2023
That’s why it’s so important that your customer service representatives use your brand’s verbiage and speak confidently and knowledgeably about your company. Your BPO call center (like TeleDirect) can work with you to develop customized scripts so every interaction is on brand. Listening to Customer Feedback.
ProProfs Blog
JANUARY 7, 2020
By the same logic, one outstanding customer experience can convert them into loyal brand ambassadors, lifelong. . Always request for feedback to keep abreast of any change in customer opinion regarding the automation of your processes, either partially or fully. Related Read: Live Chat Scripts for Sales and Customer Service.
Expert insights. Personalized for you.
62 
Let's personalize your content