VocalCom
JULY 3, 2017
Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.
NobelBiz
MARCH 29, 2022
In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Gaining customer engagement benefits companies’ performances and income and can turn clients into “brand ambassadors.” In contact centers, this is the core of Omnichannel.
NobelBiz
NOVEMBER 9, 2021
Until recently, satisfaction surveys have proven to be the most effective method for doing this. As soon as they are dematerialized, they may be put at various phases of the customer experience to provide you with an overview of your customer’s perception of your contact center. How do you find high-value market segments?
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