Brand ambassadors Contact center software CRM Multichannel 
VocalCom
JULY 3, 2017
Train agents to use contact center technologies. Agents must be highly skilled in the use of call center technologies. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals.
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
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