The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
I remember when ‘telemarketers’ were working off of flip charts, QA was through a Dictaphone recorder, and reports were done by tick sheets. Annette Franz – Customer Experience Consultant, Speaker and Author. Jeanne Bliss – CCO Pioneer, Keynote Speaker, Author and Consultant. Learn more about Bill here and here.
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