Brand ambassadors Cloud contact Multichannel Survey 
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
VocalCom
JULY 3, 2017
Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.
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