Brand ambassadors, Cloud contact, Contact center software and Multichannel

9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

Contact Center

Contact Center Cloud contact contact center solutions Brand ambassadors

7 Tips for Training Call Center Agents Effectively

VocalCom

JULY 3, 2017

Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.

Call Center

Call Center Average Handle Time Gamification Brand ambassadors

Customer Contact Central

9 Winning Tactics for Customer Engagement in Contact Centers

7 Tips for Training Call Center Agents Effectively

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