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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. times more likely to stay than leave within a year, according to McKinsey & Co.

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9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Gaining customer engagement benefits companies’ performances and income and can turn clients into “brand ambassadors.” This article details 9 smart strategies that promote customer engagement for your contact center.

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7 Tips for Training Call Center Agents Effectively

VocalCom

Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.

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Customer Centricity: How to Build a Strategy Around Your Clients?

NobelBiz

This loyalty will subsequently help your company’s long-term success by allowing you to spend more and more resources to retain more and more consumers who can become brand ambassadors. Segmenting the Client Base You’ll obtain vital information about what type of clients you wish to attract by segmenting your customer base.

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Customer Service: 7 Pain Points For Call Centers

NobelBiz

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. Similarly, an agent should be aware of his responsibilities as a brand ambassador, which include admitting when a mistake has been made on the part of the company or himself.

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Customer Service: 7 Pain Points For Call Centers

NobelBiz

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. Similarly, an agent should be aware of his responsibilities as a brand ambassador, which include admitting when a mistake has been made on the part of the company or himself.