The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
Being in the contact center industry for over 30 years, I have seen amazing advances in technology. I remember when ‘telemarketers’ were working off of flip charts, QA was through a Dictaphone recorder, and reports were done by tick sheets. We call it the ‘golden rule’ of customer service. We are all customers for something.
271 
Let's personalize your content