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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

AUGUST 29, 2018

My friend and call center trainer, Judy McKee, said something years ago that stuck with me, “Never make the customer feel wrong or stupid.” We call it the ‘golden rule’ of customer service. Strategically, contact centers need to start exploring AI, especially for real-time conversational engagement. The Need for Speed.

Contact Center

Contact Center Brand ambassadors Morale Telemarketing

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). call center is that HR methods adapt too.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Customer Contact Central

The Best Advice for Contact Centers in 2018: The Experts Weigh In

The Work-from-Home Revolution & the Engagement Challenge

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