TeleDirect

DECEMBER 14, 2023

The latest call center technologies change that. The advanced call center technology we incorporate provides nearly instant access to your customer’s historical data, ensuring concierge-level support and no repetitive questions. This data is also instantly available to you and your team.

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Call Center Technology Interactive Voice Response Scripts 62

aircall

MARCH 12, 2021

It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. The average time to return a missed call.

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Call Center Metrics First call resolution call center software 62

aircall

SEPTEMBER 22, 2021

While these surveys can be in the form of written questionnaires, in-person interviews, or phone calls, they are now more commonly done over the internet or other digital means. Once you’ve gathered the data, you can use certain tools to help with customer feedback analysis. Customer Effort Score (CES). Collecting Customer Feedback.

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Feedback Journey mapping Brand ambassadors call center software 62