NICE inContact

MAY 17, 2019

Customer Experience (CX) is the new mantra for growing topline. In part 1 of the blog we looked at the economic value of CX and how contact centers can play a pivotal role in the transformation journey. In part 2 of the blog, we looked at some of the basics when it comes driving organization-wide CX transformation.

Metrics 54

Metrics Contact Center Feedback Customer Care 54

NICE inContact

FEBRUARY 6, 2019

In part 1 of the blog, we looked at the foundations of building a robust Customer Experience (CX), starting with contact centers. In this part, we will look at a framework to assess your organization’s CX maturity level and provide tips to move to higher levels. CX demands a broad and wide technology .

Average Handle Time 55

Average Handle Time Metrics Contact Center Customer centricity 55

Beyond Philosophy

DECEMBER 5, 2022

As a “mature” member of the business world, I know that this recession is only the next in a long line of recessions that came before. As a “mature” member of the business world, I know that this recession is only the next in a long line of recessions that came before. An economy needs to expand and contract.

Banking 195

Banking Best practices Consulting Consulting 195