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What to expect in 2020: call center and beyond

Liveops

Look for these top themes in the workforce this year. . At this rate, it’s estimated that more than half of the workforce will be working flexible jobs in the next seven years. Many enterprises are seeing the benefits of integrating an alternative workforce into their business plans. The future of the workforce is flexibility.

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Looking at Future Trends and Technology in CX : A Deep Dive Interview with CX Trend Expert, Stephen Loynd

Vistio

Welcome Steven, can I record this call for quality assurance? And then I went to Frost & Sullivan for about seven and a half years, similar focus as at IDC as an analyst on the digital transformation team, and again, with a focus on the contact ecosystem. And so I like to stay on top of that. Absolutely Hailey.