Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. Or is that legal and finance that are doing it, to their own detriment by the way? Well, an IVR survey doesn’t measure that at all. And I see that when I look at complexity.
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