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Blog

Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

MAY 20, 2015

It fills me with no joy to have to write a post about companies that have delivered unacceptable Customer Experiences. Regular readers of my blog know by now that I write about the good, the bad and the ugly when it comes to Customer Experience so that others may learn from the experiences that I and people in my networks have.

Enterprise

Enterprise Construction Customer centricity Customer Service

NO communication; NO bags; NO rooms; NO wifi!!! Customer Experience stories of unnecessary EFFORT, STRESS & INEPTITUDE

ijgolding

SEPTEMBER 14, 2015

In comparison to some of the atrocities humans still inflict on each other all over the globe, this blog post may seem rather trite. We are having Customer Experiences every single day – we always have. Today I am saddened to share with you some classic examples of ‘epic’ Customer Experience failures.

Customer Experience

Customer Experience Airlines Customer effort Personalization

Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

NO communication; NO bags; NO rooms; NO wifi!!! Customer Experience stories of unnecessary EFFORT, STRESS & INEPTITUDE

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