Blog Customer effort Customer emotions Multichannel 
VocalCom
FEBRUARY 5, 2018
Customers today want to feel respected, understood, and excited when they interact with your company. According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. Convenience.
VocalCom
MAY 29, 2017
An ongoing dialogue with your agents lets your brand monitor customer satisfaction levels and improve service continuously. Use different kinds of customer surveys. Well-timed customer feedback surveys are essential to understanding customer emotions. Analyze customer satisfaction metrics.
Expert insights. Personalized for you.
96 
Let's personalize your content