OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62

Customer Service CRM Self service Analytics 62

LiveChat

JUNE 8, 2018

Reduce Waiting Times. Whether it’s over phone or email, the longer you make your customers wait, the more frustrated they’re likely to get. This system also needs to have the capabilities of informing customers about their expected wait times. Here are a few things to keep in mind: #1. It’s up to you. #2.

B2C 66

B2C B2B Scripts Wait times 66

JivoChat

APRIL 28, 2021

FAQs, videos, and blog posts are good examples of this type of customer service. Chatbots are artificial intelligence (AI) applications that can integrate with your webpage to communicate with customers and provide support services. Integrates with your company website and customer relationship management (CRM) system.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59