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Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

At HoduSoft, we have enabled many BPOs to serve their clients in the most exceptional manner by providing them with our sophisticated and high-quality multi-tenant contact center software. What is Multi-tenant Contact Center Software?

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Your CRM platform includes chat, and you need their AI tools to support your chat system, too.