Blog Contact Center Front-line service Industry 
bold360 Blog
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. You can also utilize messaging services like WhatsApp to expand your customer reach outside the physical store. A final important area of focus is enabling self-service capabilities.
Connecting the Dots
APRIL 21, 2017
But whenever I call a contact center now, I dread it. They are certainly making comparisons with other industries saying: “Hey, if USAA can do it, why can’t you?” Even if you’re not in the insurance industry. When I look at the companies and industries that aren’t doing well, it’s about the three C’s.
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