aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. Virtual or onsite?

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. Virtual or onsite?

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. Consequently, the skill set sought after in a call center team member has also evolved. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

Cisco - Contact Center

AUGUST 3, 2020

Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Over the past two years, Cisco acquired AI companies Voicea and CloudCherry to accelerate our Webex Contact Center AI practice.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Cisco - Contact Center

FEBRUARY 5, 2020

An open architecture for modern Contact Center. Two live demos of Google AI integration in Cisco Contact Centers. Agent Assistance services. Virtual Agent services. Video on YouTube: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance. Cisco CC Artificial Intelligence.

Contact Center 63

Contact Center contact center solutions Virtual Agent Interactive Voice Response 63

Global Response

MAY 1, 2023

Inbound, outbound, blended, hybrid—navigating the different types of call center models can require its own dictionary. If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62