Hodusoft

FEBRUARY 29, 2024

As an owner of an MSP, if you are struggling to achieve your desired goals then you may want to consider taking a closer look at your call center’s operations and tech stack. Employee Burnout The demanding nature of technical support can lead to employee burnout.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Hodusoft

SEPTEMBER 7, 2022

Inbound call center software helps businesses to optimize huge volumes of inbound calls in order to deliver excellent customer service. Resolution of customer issues becomes easier when the business integrates inbound call management software. These incoming calls can be of the following nature: Technical support.

Call Center 52

Call Center call center software Abandon rate Average Handle Time 52

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

IdeasUnlimited

JULY 28, 2022

Although, traditionally inbound and outbound calling have been an integral part of customer experience. However, for the purpose of this blog, we will only be reviewing methods in which customer experience can be improved using inbound calling in call centers. Efficient Call Center Solutions Today.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59