Blog call center association Contact Center Upselling 
Expivia
APRIL 1, 2021
There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. If an associate is not using a proper greeting, disclosure, upsell, or close we need to fix that right away.
Expivia
MAY 9, 2021
Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Create a Scorecard.
Expivia
MAY 13, 2021
Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Create a Scorecard.
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