How Implementing AI in CX Can Be the Good, Bad, and Ugly
Beyond Philosophy
DECEMBER 28, 2023
We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. This year has been the year of AI. One thing I appreciate about Mead is how his opinions make me think.
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