A Trip to Staples: Why Employee Experience Matters to Customers
PeopleMetrics
OCTOBER 1, 2015
Here's a little story about how I walked out of a Staples for the last time. A Snapshot of My Customer Experience. I drove to Staples, our nearest office supply store. I walked up to a locked front door, just as a teenage employee was letting some customers out. Later Thoughts: The Employee Experience.
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