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2020

Blog

70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. In this mix, it is necessary to find efficient ways to sustain your business. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Rand Fishkin, Co-founder and CEO, SparkToro.

Customer retention

Customer retention Consulting Consulting Marketing

Report: The State of Customer Journey Management and CX Measurement in 2020

Pointillist

MAY 19, 2020

By Stephanie Ventura Customer experience is more important than ever in 2020. But what makes some organizations more effective than others at managing customer journeys, measuring outcomes and improving experiences? Over 50% of companies also have a role or team dedicated to journey management or journey analytics.

Management

Management Analytics Journey mapping Customer centricity

70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

Report: The State of Customer Journey Management and CX Measurement in 2020

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