Bilingual agents Service level Technology Telemarketing 
Global Response
SEPTEMBER 11, 2023
Answering services generally take and relay messages on your behalf, whereas a call center can perform more complex functions, such as managing customer service entirely, taking orders, answering FAQs and more. Call centers should always make use of modern technology to make your communications processes more efficient.
Global Response
JULY 23, 2023
In these cases, an in-house customer service team makes sense, though it can be helpful to outsource some of the less technical aspects of customer service, such as telemarketing, lead generation or order taking, in order to free up time for internal teams. Access to specialized skills and technology.
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