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BPO Call Centers: 8 Features To Look For

Global Response

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Onshore, offshore, nearshore call centers

Global Response

For countries like Canada and Puerto Rico, English is one of the official languages, so there will be a deeper level of native understanding of English, while still offering the benefit of bilingual agents to provide support in Spanish or French as well. This is sometimes known as a virtual call center.