Bilingual agents Customer Service industry standards Training 
Anexa BPO
FEBRUARY 23, 2023
This customer-centric approach focuses on delivering value and ensuring the long-term satisfaction of customers. Customer success targets the post-sale relationship and is the cornerstone of a customer-centric organization. It answers questions like: Is my customer satisfied with my products and/or services?
Global Response
JULY 17, 2023
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. When all data is stored on internal, on-premise servers, the risks are larger, and therefore, potential breeches, downtime or system errors have larger consequences.
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