Outsource Consultants

DECEMBER 13, 2023

Being close to the US and having a long history of tourism has helped Caribbean call centers learn a lot about American culture. This makes them well-suited for handling customer support services for US companies. The Dominican Republic and Puerto Rico , for instance, stand out as exceptional sources of such talent.

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Outsource Consultants

NOVEMBER 17, 2023

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. Many outsourcing destinations employ skilled, bilingual agents.

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Global Response

FEBRUARY 13, 2022

It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Of course, an in-house call center model keeps your call center literally within your own team.

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