Global Response

NOVEMBER 14, 2023

Modern technology makes this possible—if your contact center makes use of it. For example, at Global Response, we integrate our language services with one seamless strategy and digitally-integrated customer support system, so that all agents have access to the same policies, knowledge bases, tools, QA scorecards and so on.

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Certified Languages International

AUGUST 10, 2021

Maybe you don’t think you need telephone interpretation services for your call center. Maybe your bilingual agents are enough. In addition, if you find that your LEP customers are calling in with the same issues, think about creating a multilingual knowledge base. Source: Yan Krukov from Pexels.

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Global Response

JUNE 20, 2023

For example, call centers can use automation to reduce manual data entry and repetitive tasks, which not only reduces errors but also improves worker satisfaction and retention. In addition, AI can be implemented to create chatbots, self-service tools for customers and more expansive and useful knowledge bases for agents.

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