Bilingual agents Blog Chatbots Multichannel 
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
Global Response
JUNE 20, 2023
In addition, AI can be implemented to create chatbots, self-service tools for customers and more expansive and useful knowledge bases for agents. For example, call centers can use automation to reduce manual data entry and repetitive tasks, which not only reduces errors but also improves worker satisfaction and retention.
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