Big data Personalization Wait times White Paper 
Fonolo
FEBRUARY 15, 2018
2) Get Rid of Hold-Time. If your company has long wait times, the simple answer is a call-back solution. 3) Add a Personal Touch. Technology has made it simple to track customer preferences, and big data provides trends and insights. White Paper: 9 Critical Contact Center Trends for 2018.
Callminer
SEPTEMBER 14, 2020
Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. A business analyst can measure things like wait times, behind-the-scenes troubleshooting and problem resolution rates and adjust call center strategy accordingly.
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