Big data Omni-channel support Personalization Strategy 
ShepHyken
JULY 8, 2022
With daily reports of data breaches, today’s consumers are more concerned about the security of their personal information than ever before. Recently, information such as phone numbers and email addresses has become more personalized. However, banks can also offer personal experiences. .
TeamSupport
APRIL 15, 2021
To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions. Nike uses this data to further personalize the customer experience the next time they visit the store.
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