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7 Top Priorities for the Future of Customer Engagement

Calabrio

JANUARY 6, 2016

Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020.

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