Big data Multichannel Technology Virtual Agent 
VocalCom
JULY 2, 2020
The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. In other words, technology can make us more “human”. However, this does not mean that agents will totally disappear from contact centers.
Calabrio
JANUARY 6, 2016
The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. The pace at which technology marches forward is just incredible. The researchers at Gartner estimate that nearly 12.5 Should we be worried?
Comm100
FEBRUARY 16, 2018
Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. There will be more big data security breaches,” she writes. And that has held true over the years. Source: Activate.
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