article thumbnail

How Technology Can Help Humanize Customer Support

TeamSupport

The current marketing environment has changed drastically. Marketing and Technology. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions.

article thumbnail

Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

Therefore, it is a priority for companies receiving this data to protect and process this information responsibly. . According to Marketing Dive, 71% of consumers are concerned about how brands handle personal data. Omni-channel support is critical moving forward. Omnichannel support is provided here. .