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How Technology Can Help Humanize Customer Support

TeamSupport

To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions. Omni-channel support is distinctly different from multi-channel support.

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Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

This allows agents to manage more customers faster and more efficiently. . With daily reports of data breaches, today’s consumers are more concerned about the security of their personal information than ever before. Omni-channel support is critical moving forward. Multichannel support may not be sufficient today.