21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
Optimize the operations within the call center in order to improve the customer service experience. A business analyst can provide the following benefits for a call center: Improve customer service by determining what customers like or dislike. “The role of the business analyst in call center operations is to…”.
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