TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Consider a native app with special features to improve engagement, customer stickiness, and overall service. AI-powered virtual agents.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

DMG Consulting

AUGUST 31, 2018

Social media is highly dependent on real-time responses; omni-channel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; globalization has opened the door to worldwide resources and requires immediate responses for customers across the globe; etc.

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. iStaging uses augmented, virtual, and mixed reality to craft immersive visualization products that help people transcend time and space.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. iStaging uses augmented, virtual, and mixed reality to craft immersive visualization products that help people transcend time and space.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. of capturing feedback from customers.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40