Remove Big data Remove Customer Experience Remove Interactive Voice Response Remove Time management
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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Client Interview Series: Ding Yi at Ant Financial

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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9 Roadblocks to Excellent Call Center Agent Experience

NobelBiz

Another solution is to Install an effective IVR Interactive Voice Response system on your phone line. You may use the IVR to qualify a call before the caller picks up the phone. The IVR can manage a high number of concurrent calls, reducing the number of persons waiting in line.