Remove Big data Remove Customer Experience Remove Gamification Remove Scripts
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Contact Center Trends 2021: The CX Watershed

Fonolo

Historic Call Center & Customer Experience Trends. More than 80% of customers now say the experience a company provides is as important as its products. . The contact center is destined to evolve further into the ‘Customer Experience Hub’ of the future. Storyline: Gamification.

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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

During each training iteration, the global data batch is divided into pieces (batch shards) and a piece is distributed to each worker. Each worker then proceeds with the forward and backward pass defined in your training script on each GPU.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: This book is a crash course for leaders looking to enhance their company’s overall customer experience.