Beyond Philosophy
JUNE 11, 2015
Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.
Fonolo
NOVEMBER 17, 2020
Historic Call Center & Customer Experience Trends. More than 80% of customers now say the experience a company provides is as important as its products. . The contact center is destined to evolve further into the ‘Customer Experience Hub’ of the future. Storyline: Gamification.
AWS Machine Learning
FEBRUARY 13, 2024
The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process. Nanda has over 18 years of experience working in Java/J2EE, Spring technologies, and big data frameworks using Hadoop and Apache Spark.
Infinity
MAY 25, 2019
With such a potential for massive ROI, how exactly do you embrace the age of the customer and UX properly? Transform the customer experience. Turn big data into business insights. “ A storm of bad customer experience is capable of destroying a company. Growing your customer base with gamification.
Natalie Petouhof
FEBRUARY 28, 2016
What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting. DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.
Expert insights. Personalized for you.
265 
Let's personalize your content