Big data Customer Experience Examples Omni-channel support 
TeamSupport
APRIL 15, 2021
Surveys show that 86 percent of customers are willing to pay more for a better customer experience. It also stated that about 75 percent of companies believe that they are customer-centric, but only 30 percent of customers think that it’s true. Enhanced Customer Support. Marketing and Technology.
ShepHyken
JULY 8, 2022
Smart IVR allows you to serve customers directly without going through an agent for support calls. For example, a hospital could use an IVR to allow clients to change appointments over the phone. Because the entire process is automated, agents can focus on more important tasks and provide a better customer experience. .
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