Big data, Customer emotions, Multichannel and Tools

Using Big Data to Create Exceptional Customer Experiences

VocalCom

AUGUST 26, 2019

Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. Web analytics.

Big data

Big data Customer Experience Abandon rate Contact center software

The New Super-Agent

VocalCom

JULY 2, 2020

The merit of new technologies is not that it replaces employees but empowers them with tools to make them more productive, more creative, more comfortable – and, paradoxically, more empathetic. It is therefore essential for customer service teams to show empathy towards customers.

Contact Center

Contact Center Self service Chatbots Virtual Agent

Customer Contact Central

Using Big Data to Create Exceptional Customer Experiences

The New Super-Agent

Webinars

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