This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Big data Remove Customer emotions Remove Journey mapping Related Topics
Gamification Average Handle Time Consulting Service level Analytics Wait times Accountability Sales Customer retention Coaching More Related Topics >
article thumbnail

Be Warned: You Can’t Rely On Big Data!

Beyond Philosophy

SEPTEMBER 25, 2017

The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data.

Big data 284
Big data Journey mapping Consulting Consulting 284
article thumbnail

Customer Experience in Financial Services: A Comprehensive Guide

Balto

SEPTEMBER 12, 2023

Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Create a customer journey map and involve relevant departments and stakeholders.

Customer Experience 52
Customer Experience Customer centricity Coaching Analytics 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024