Big data Consulting Customer emotions Journey mapping 
Beyond Philosophy
SEPTEMBER 25, 2017
The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data.
Balto
SEPTEMBER 12, 2023
Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Instead, you can improve customer experience in physical branches by incorporating customer training venues with showroom-style designs.
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