From Skeptic to Believer: The Choice Hotels Story on AI-powered Virtual Agents for Voice
SmartAction
OCTOBER 23, 2020
Director of Customer Care Strategy and Pauline Aponte, WFM. When someone calls in, the AI-powered virtual agents will capture some information from like city, state, zip code of where they want to stay, # of occupants, how many nights, check-in and check-out dates, and more. Here are a few excerpts from Jason Coats, Sr.
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